TERMS OF USE

SHIPPING POLICY

SHIPPING OPTIONS
The shipments are carried out through a courier company nationwide. No shipments are made outside Greece.

SHIPPING COST
Courier
– Free shipping for orders over €99.
– Shipping costs €3.72 for orders under €99.
In case of Cash on delivery, the additional fee is €2.23

DELIVERY TIME
Courier
– Shipments to land destinations and major urban centers are made within 1-3 working days.
– Shipments to island destinations are made within 1-3 business days.
– Dispatches to remote/hard-to-reach areas take 1-7 business days.

* During the period of sales and special offers, the delivery time may be increased due to an increased volume of deliveries

ORDER STAGE & SHIPPING PROCESS TRACKING
When the order is shipped, you will receive an informative email, which will include the shipping number, as well as instructions to track the progress of your package.

Order Processing

Orders are processed within 1-2 business days.
Orders placed on Saturday and Sunday will be processed the next business day.

You can place your order by phone at (+30) 2311246130. Customer service is available Monday to Friday 9am – 4pm.
We are currently unable to accept orders sent to destinations outside of Greece.

Maximum Purchase Policy

Each order cannot include more than 3 pieces of the same code and 6 pieces in total and its total value cannot exceed €1,200. Orders that do not comply with these restrictions will not be able to be completed. For any question please call us at (+30) 2311246130 or send us an email and we will be happy to serve you. Additionally, we must also limit orders to three (3) per customer, per day.

Order Status

When the order leaves for shipping you will receive a further notification with shipping details from the partner courier company.
Order Cancellations
An order or part of it, may be canceled for reasons such as:
* The item(s) are not available.
* Difficulty processing payment details.
* Cannot ship to the address provided.
* The order was submitted twice.
* The order was canceled at the customer’s request.
* The order has exceeded the Maximum Purchases Policy.
Since your order is cancelled, you will be notified by the Customer Service department. You will not be billed for any canceled products. If you have questions about a canceled order, please contact the Customer Service department at (+30) 2311246130 or via email at info@vknano.gr.

If you wish to cancel your order, contact us by phone at (+30) 2311246130 within one hour of submitting it. We will do our best to accommodate your request.

Finding a Lost Parcel

In case the tracking information for your package confirms delivery and you cannot locate the delivered package, please contact Customer Service at (+30) 2311246130
or via email at info@vknano.gr.